Q: Does the price include set up and delivery?
A: If renting an inflatable of any kind, there is no additional fee, as delivery fees are already included. When renting anything OTHER than an inflatable, a $50 delivery fee will be added. Remember prices do not include sales tax. Travel fees may however apply, depending on the location to be delivered to.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the number of trips made to your location all factor in to travel fees. Please call our office for a current quote.
Q: Does the standard rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance, and in some rare occasions deliver the evening before. If this is the case, we will call the day before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The inflatable should be clean when you get it. Inflatable Events Inc cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash, Money Orders, Check, and all major Credit/ Debit Cards are accepted. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please let us know in as much advance time as possible. We can usually raincheck for a later date, as long as the units you ordered are available.
Q: Do you require a deposit?
A: Yes, we now require a $50 deposit on ALL rentals. The deposit is non-refundable. We will make every effort to raincheck your rental for a later date due to weather or other circumstances to the best of our ability.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered, and we will bring you a copy when the delivery is made.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: 318-518-1086 or 318-286-8368 Info@inflatableevents.net